You could be eligible to make a compensation claim from your airline, if your flight was cancelled, e.g. you had a valid ticket to travel on the flight but the flight did not leave the airport. Even if you were allocated a different flight at a different time or day, you could still be eligible to claim compensation for the cancellation of your original flight. The level of compensation for your cancelled flight depends on the distance of your flight (in kilometres) and whether your flight was scheduled to land in the EU or not.
Flight Cancellation 7-14 Days before departure
If you have been notified of a cancellation between 1 and 2 weeks from the scheduled departure time, you may be eligible to compensation if:
- The Scheduled departure time is more than 2 hours earlier causing you to miss some of the last day of your holiday before returning, or require you to fly earlier causing inconvenience.
- The scheduled arrival time is more than 4 hours later meaning you arrive at your destination later than originally intended.
Flight Cancellation less than 7 Days before departure
If you have been notified of a cancellation with less than 1 week notice prior to the scheduled flight, you may be eligible to claim if:
- The scheduled departure time is more than 1 hour earlier, so if your flight was scheduled to leave at 10:00 and it instead left at 08:30 you can make a claim.
- The scheduled arrival time is more than 2 hours later, for example your original arrival time at the destination was 18:00 and instead you landed at 20:01 or later.
Circumstances where you cannot make a Flight Cancellation Claim
If an airline gives you more than 14 days’ notice that the flight has been cancelled, you will not be eligible to make a claim.